Notes:- Pick-up times range between 7:00 am and 7:30 am depending on the location of your hotel (or meeting point)*
- Please confirm in advance if we can pick you up at the hotel or if you need to go to a meeting point for the transportation service or for the drop-off by calling our toll-free number
- Your transportation schedule is sent by email after booking
* Please confirm this in advance by contacting us.
Suggestions: It would be a good idea to carry some cash
Do not bring heavy backpacks
Wear comfortable clothes, shoes, and sunglasses
Wear a cap or a hat and a swimsuit
Remember to use biodegradable sunscreen
Bring a towel
Your sunscreen lotion must be free of chemicals to be used in Xel Ha. If your sunscreen lotion contains any of the following ingredients it shall not be used within the park: benzophenone, etilhexil, homosalate, octyl methoxycinnamate, octyl salicylate, octinoxate, oxybenzone, butyl methoxydibenzoylmethane (sunscreen free of all these chemicals is sold at the park)
Bring a credit or debit card since the use of certain equipment requires a deposit or to pay for any other service not mentioned on the inclusions list
If you have any health or physical problem please contact us before
you make your reservation so we can provide you with advice on the
matter