Notes:
- Your pick up schedule will be sent by mail with your confirmation once you have completed the booking process
- Transportation from and to the lobby of the hotel is not available for some hotels. For some properties you must meet the group at a previously agreed nearby point
- The minimum age for certain activities is 6 *
- Kids up to 59 cm tall or under 4 years old enter free*
- Children from 1.00 m to 1.40 m pay children fee*
- Children taller than 1.40 m but under 12 years old must
present a valid ID with photo to verify their age *
* Please confirm this in advance by contacting us.
Suggestions:Bring a credit or debit
card since the use of certain equipment requires a deposit or to pay for
any other service not mentioned on the inclusions list
Do not bring heavy backpacks
Wear comfortable clothes, shoes, and sunglasses
Wear a cap or a hat and a swimsuit
Bring a towel and an extra set of clothes
Your
sunscreen lotion must be free of chemicals to be used in Xel Ha. If
your sunscreen lotion contains any of the following ingredients it shall
not be used within the park: benzophenone, etilhexil, homosalate, octyl
methoxycinnamate, octyl salicylate, octinoxate, oxybenzone, butyl
methoxydibenzoylmethane (sunscreen free of all these chemicals is sold
at the park)
If you have any health or physical problem please contact us before
you make your reservation so we can provide you with advice on the
matter